How to Apply for a Certification Letter for a Lost Certificate.
The Kenya National Examinations Council (KNEC) has streamlined the process of submitting examination-related queries through its online platform, QMIS.
This system enables clients to handle most requests without needing to visit KNEC offices, except for document collection after query resolution.
Steps to Apply for a Certification Letter:
1. Register an Account:
Visit KNEC QMIS to create an account.
2. Log In:
To log in, use the credentials that were emailed to you.
3. Select Lost Certificate Option:
From the available options, choose the “Lost Certificate” option.
4. Provide Examination Details:
Enter your Index number, the type of exam, and the year, then click “FIND.”
5. Attach Required Documents:
Include the following:
- Required: A copy of the misplaced certificate or result sheet
- Both sides of your ID
- A passport-sized photo
- A police abstract
- Confirmation from the registrar of persons (available at NSSF Building, 7th floor, Upper Hill, Nairobi)
6. Submit the Application:
Submit your application for verification.
7. Verification and Payment:
- Wait for an SMS notification to log in and make the payment.
- Pay Ksh 5,220 for processing.
8. Track Application Status:
Keep checking the system for updates on your application status.
9. Collect a Certification Letter:
You will be notified via SMS when the process is complete and instructed to pick your certification letter from the KNEC offices.
Additional Information:
KNEC has emphasized that their online system makes it unnecessary for clients to visit their offices physically for queries, simplifying the process significantly.
For assistance, clients can contact the helpline at 0720741004 or 0732333566.
Login and Registration Assistance:
- To log in, enter your username and password.
- If you forget your password, use the “Forgot Password?” option.
- For new users, click “Not registered? Click here to register.”
Contact Information:
Helpline: 0720741004 / 0732333566
Important Notes on Certification Letter for a Lost Certificate.
- Ensure all documents are correctly uploaded and the application details are accurate.
- Regularly monitor the application status on the QMIS system to avoid any delays in processing.
