How to Unsubscribe from Skiza Tunes: A Comprehensive Guide.
Skiza Tune, a Safaricom service, allows users to personalize their ringback tones with music or sound clips. While it’s entertaining for callers, you may wish to remove or replace it over time. Below is a detailed guide on unsubscribing from Skiza Tunes, complete with methods, features, and charges.
Overview of Skiza Tunes Service
Safaricom’s Skiza Tune service lets users download local and international tunes for their callers at a daily fee. This service is available for both pre-paid and post-paid customers, renewing daily if funds are available in the account.
Key Features of Skiza Tunes:
- Purchase or record up to 40 Skiza tunes.
- Assign specific tunes to different callers.
- Random playback for multiple purchased tunes if unspecified.
- Access to a vast database of tunes.
Eligibility:
- Available to pre-paid and post-paid users.
- Ineligible when roaming, using diverted calls, or dual SIM secondary lines.
Methods to Unsubscribe from Skiza Tunes
1. Removing Skiza Tune Using USSD
Follow these steps if you’ve forgotten the code of your Skiza Tune:
- Dial *811# to access the Skiza Tune menu.
- Select “Manage My Tune” and send.
- Choose the tune to remove (e.g., 3 for tune 3).
- Select “Delete” and confirm.
Repeat these steps to remove other call-back tunes.
2. Removing Skiza Tune via SMS
If you know the Skiza Tune code, follow these steps:
- Open the SMS application on your phone.
- Send a message to 811 with the format: DELETE [Skiza code] (e.g., DELETE387521).
- Wait for a confirmation message from Safaricom.
Note: Charges for deleted tunes are non-refundable before the validity period lapses.
Charges for Skiza Tune Services
The following table outlines the charges for using Skiza Tune services:
| Service | Charge | Details |
|---|---|---|
| Content Fee (Local Skiza Tune) | Kshs. 1.50 per day | Daily charge for local tunes |
| Content Fee (International Skiza Tune) | Kshs. 1.50 per day | Daily charge for international tunes |
| Interactive Voice Response (IVR) | Kshs. 3.00 per minute | Charged per second for IVR access |
| Data Charges (Browser/Web) | Data charges apply | Applies when browsing for tunes |
| SMS Access to 811 | Kshs. 1.00 per SMS | Fee for sending an SMS to request a tune |
| Purchase Fee | As per content fee | Charged upon successful upload |
| Failed Purchase (Insufficient Funds) | Access fee applies | Access fees are charged regardless |
| Purchase via Bonga Points | Not allowed | Skiza Tunes cannot be bought using points |
| Purchase via Okoa Jahazi | Allowed | Tunes can be bought with Okoa Jahazi airtime |
Additional Information About Skiza Tunes
Requesting a Skiza Tune
You can request tunes using these methods:
- USSD: Dial *811# and follow prompts.
- IVR: Dial 811 and follow voice instructions.
- SMS: Send an SMS to 811 with “SKIZA [Tune Code]” (e.g., SKIZA 5000001).
- Internet: Visit the official Safaricom website.
Checking Your Subscribed Tunes
To view your active tunes:
- Dial *811#.
- Select “Manage Active Tunes” to display the list.
Read Also: Comprehensive List of Equity Bank Branch Codes and Contacts in Kenya
Deleting Multiple Tunes
Use the steps outlined above to delete each tune individually.
Playing Skiza Chapaa
Subscribe to Skiza Tunes by dialing *811#. Each subscription enters you into the Skiza Chapaa promotion, where you can win cash prizes.
Finding Your Tune Code
Dial 811# and choose “Manage Active Tunes” to view your codes. Artists can monitor their earnings via 622#.
Free Skiza Tunes
Occasionally, Safaricom may offer free tunes, though standard charges, excluding content fees, will still apply.
Conclusion
This guide provides simple yet comprehensive instructions on how to unsubscribe from Skiza Tunes. Whether via USSD or SMS, the methods are user-friendly and allow you to customize your experience further. For updated tune catalogs, visit Safaricom’s website or local dailies.
